Version 4.4.8

❗New Features:

1. Customer - Increase rates for Officers. At the request of several Customers, we have added the ability for Customers to increase the rate paid to officers. This is commonly requested on urgent or critical details. The department is required to enable the feature within their settings. Depending on your state’s local laws and jurisdictions some departments are not allow to have customer increase their rate of pay. Once the feature is enabled by the department, the customer will have the ability at anytime during the event lifecycle to go in and increase the rate of pay. Once the rate has been increased the new rate will be applied to all upcoming shifts with that duty type. Shifts that have already been worked will not be affected by the rate change. Once the rate has been increased, the customer will not have the ability to go back and lower it.
2. Customer - Adjustment to Minimum Shift Length. Customers now have the ability to create a shift with the duration shorter than the department minimum. Prior to this update, customers were not allowed to schedule a shift below the department minimum length. Now, the minimum shift length only guarantees minimum payment to the officer(s). For example, if the department minimum is 4 hours, you will now be able to schedule a 2 hour shift but the invoice will reflect the 4 hour minimum. Customers will be notified about the minimum charge at the time that shifts are built or modified to be under the department threshold.
3. Shift Cancellation Notification Changes. We have also limited the ‘Shift claimed’ and ‘Shift cancelled’ emails to the Customer and Department, during the first 8 hours after posting an event with Immediate Cadence selected. Within the first 8-hour window, if an officer cancels a shift, we will not send cancellation emails to the effected parties. We have found that during this window of time, officers are claiming and cancelling jobs at a much higher rate which caused the customer and department to receive a numerous amount of unwanted email traffic. During this window, officers will no longer get a ‘New shift’ email when a colleague cancels a shift, unless the job is marked ‘Urgent’. After the 8-hour period all emails notifications return to normal behavior. These quality of life changes are designed to keep your inboxes clear and concise with only the most pertinent information getting to you. We get it, we full inboxes too.

✅ Bug Fixes:

We also made several performance increases to the system.

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Click here to view previous release notes.