How off-duty coverage works on illuno: Create, Approve, Fill

illuno is a marketplace for off-duty law-enforcement coverage. Businesses need officers. Coordinators run rates and operations. Officers claim shifts. The platform collects payment, pays the people who worked, and carries insurance on covered jobs. This is the how-it-works post — the same model the site, FAQs, and industry pages use.

The four-step loop

1. Create

A business builds the event: venue, dates, shifts, and what kind of coverage is needed (security presence, traffic, events, hospitality, healthcare, construction, and similar on-site work). The event is submitted for coordinator approval. It does not go live to officers as a raw draft.

2. Approve

A coordinator sets officer rates and the customer-facing cost, then returns a clear breakdown. The customer reviews and approves that cost before anything is posted. Customers do not invent rates in isolation, and they do not skip the coordinator gate for live work.

3. Post

After approval, the customer posts the work to qualified officers. Fill status is visible on the platform. This is not “email a list and hope.” It is a live post with a real cost already locked in.

4. Fill

Identity-verified officers claim open shifts. Customers do not hand-pick a favorite roster from a picker UI. Recurring coverage is a new event or copy of an event — officers claim again. illuno handles collection from the customer, pay to officers and coordinators, and insurance on the covered work.

Who does what

• Businesses: create events, approve cost, post, watch fills, pay illuno
• Coordinators: set rates, approve drafts, run operations; access is by request
• Officers: verify identity, browse open shifts, claim, get paid through the pay portal
• illuno: marketplace rails — collect, pay, insure, keep the record

What “vetted” means here

Officers on illuno are active or certified retired law enforcement. Identity verification (including ID.me where required) happens before they claim. That is deliberate. Dilute it into a mixed private-guard pool and the product is no longer off-duty coverage.

What we refuse to be

• Not a guard company
• Not a black-box vendor chain with mystery markup
• Not “settle up yourself” for coordinators
• Not phone tag as the product

Speed, without lying about the loop

Once an event is approved and posted, qualified officers can see shifts immediately. Same-week and same-day fills happen; earlier posts usually get stronger fill quality. The coordinator approval step is not friction for its own sake — it is how rates stay real and the post is ready to claim.

Where to go next

• Businesses: /for-businesses or book a business walkthrough
• Officers: /for-officers and the mobile apps
• Coordinators: /for-coordinators and request access
• Questions: /faqs
• Industry-specific notes: /industries/* pages

Create. Approve. Fill. That is the whole product. Everything else is detail around those four words.